Our flexible service packages provide varying levels of support, from managing service desk tickets to complete business system oversight. We handle everything from monitoring and upgrades to ongoing maintenance, ensuring seamless operation and peak efficiency. With clear service level agreements (SLAs) and well-defined management outcomes, we proactively identify and mitigate risks, keeping your applications running at their best.

Complementing our database design and implementation, Park Lane’s database management services include database tuning, optimisation, warehousing and modelling. Our dedicated team has extensive experience deriving business value from a variety of database platforms, including Microsoft SQL Server, Oracle Database, MySQL and PostgreSQL. With our comprehensive capabilities and passion for seeing our clients thrive, Park Lane is the perfect partner to help your businesses optimise your databases for maximum efficiency and performance.

We understand the importance of protecting your valuable data at all costs. Park Lane’s database services always consider the importance of safeguarding of your organisation’s critical information against potential security threats. Our team of experts will assess your existing database security measures and identify any vulnerabilities that may exist. We will then work with you to develop a comprehensive security strategy to support your compliance and governance policies.We also organisations achieve compliance with ISO 27017 and ISO 27018. These rigorous international standards focused on cloud security and protecting personal data in public cloud environments that handle or process personally identifiable information. We can work closely with your organisation to implement the necessary controls, ensuring that your cloud services are secure and compliant.

For businesses with critical performance requirements, we optimise applications and databases to meet stringent service and operational level agreements. Our deep expertise in Microsoft SQL, Oracle Database, and business applications allows us to test, verify, and fine-tune performance, ensuring reliability and efficiency. By addressing potential bottlenecks before they become issues, we help businesses maintain seamless operations and achieve their strategic goals.

Unplanned events can disrupt operations, but our team ensures swift recovery to minimise downtime. From on-call support and incident management to post-incident reviews and root cause analysis, we take a structured approach to restoring normal service as quickly as possible. By identifying underlying issues and implementing effective solutions, we help businesses build resilience and prevent future disruptions.

With Park Lane as your IT service management partner, you gain a trusted team dedicated to keeping your business agile, secure and operationally strong.